If you have a call or contact center and are looking not to be stuck with mandatory and exorbitant expenses, yet still want all the features and flexibility of a modern dialer that is easy to use... look no further!
As an example look at the Modify Campaign screen shot (on the right side of the page). Broken down into 16 easy to configure sections Modify Campaigns allows you to choose the exact combination of settings that each campaign needs. Mouse over help provides instant help on each function.
Some of the features are:
- Unlimited campaigns*
- Unlimited seats*
- Unlimited lists*
- Easy lead loading
- Easy exports
- Advanced lead search & export
- Supports all character sets (for different languages)
- Supports external databases
- Supports custom fields
- Supports insertion of leads from remote web sites
- Flexible Inbound/Oubound/Blended with several options
- Predictive/Power/Manual dial modes
- Can use as high dial level as is needed (for example 20)*
- Custom dialplans
- Inbound and outbound IVR
- Select carrier by campaign, or default
- Carrier failover
- Alternate number dial (10)
- List mix
- Dial status selection
- Unlimited custom disposition codes*
- Unlimited additional custom agent forms*
- Call recording
- Answering machine detection
- Skill routing
- Unlimited DID's
- Uses the latest version of Asterisk (PBX)
- etc, etc more complete list
* Only limited by your hardware
We offer excellent service with the best possible dialer solution for businesses in exchange for your purchase of support, training and customization needs.
Below, you will find a brief description to point you in the right direction. As usual if you have any questions please do not hesitate contacting us, CALL 727-685-3000.
OSDial contains features that makes it particularly well suited for many industries. Rather than releasing specific versions for each industry, we chose to include all features in a single version to avoid crippling the flexibility we strive to deliver. We believe that you should make your software fit your business model, not make your business fit the software. OSDial will scale from a couple of agents to several hundred. Start small and let it grow with you.
Partial list of specifically suited industries (mouse-over for brief details):
AUTOMOTIVE
- Automotive Maintenance
- Notify customers of due scheduled maintenance / oil changes.
- Call customers to book future maintenance appointments.
- Confirm future maintenance appointments.
- Automotive Sales
- Alert customers to special promotions and purchase incentives.
- Notify customers of outstanding balances.
Banking
BANKING
- Customer Alert
- Notify customers of low balance.
- Notify customers of potential fraud.
- Credit
- Notify customers of past-due payment.
- Alert customers to new credit services and pre-approved accounts.
- Mortgage
- Alert customers to refinancing programs.
Call & Contact centers
CALL AND CONTACT CENTERS
- OSDial can greately enhance your productivity and make it easy to manage your agents and their production.
- Customize screen to your clients needs.
- Have exact statistics on each agent and campaign.
- Get high return on investment.
- Increase overall production 2-4X.
- Full featured dialer.
- Choose level of support.
Carpet cleaning
CARPET CLEANING
- Reach more new clients.
- Notify customers of scheduled cleaning.
- Set new appointments.
Collections
COLLECTIONS
- Repeat successful actions in commercial collections. Effectively manage a large number of debtors.
- Find more clients.
Clients
-
Debtors
- Drive debtors to pay their debt with fully automated calling.
- Use IVR to route debtors to live agents.
Community alerts
COMMUNITY ALERTS
- Schools
- Alert parents of school closure.
- Alert parents of absentee and tardy.
- Promote upcoming PTA events.
- Community
- Alert citizens of road closures.
- Alert citizens of upcoming community events.
- Alert citizens to upcoming elections.
- Inform citizens of polling locations.
Credit cards
CREDIT CARDS
- Notify customers of past-due payment.
- Alert customers to new credit services and pre-approved accounts.
Customer service
CUSTOMER SERVICE
- Reminder of appointments.
Department store
DEPARTMENT STORES
- Notification of specials to registered customers.
Education
EDUCATION
- Notifications of changes to schedule.
- Make automated reminders of dues.
Financial services
FINANCIAL SERVICES
- Reach new clients.
- Make automated notification of dues.
Fundraising
FUNDRAISING
- Reach more prospects with less effort.
- Reminders of reoccurring payment.
Healthcare
HEALTHCARE
- Notifications/confirmations of appointment.
Insurance
INSURANCE
- Reach more prospects with less effort.
- Notification for renewal.
- Notifications for missing payment, etc.
Lead generation
LEAD GENERATION
- Contact and qualify leads.
- Pass qualified leads to sales.
Marketing
MARKETING
- Promote new products and services.
- Reach more target audiences with less effort.
Notifications
NOTIFICATIONS
- Automated/manned notifications
Not for profit
NOT FOR PROFIT
- Raise awareness.
- Ask for support.
- Fundraising.
Political campaigns
POLITICAL CAMPAIGNS
- Raise awareness.
- Ask for support.
- Fundraising.
Property management
PROPERTY MANAGEMENT
- Dues reminder.
- Late payment warnings.
Real Estate
REAL ESTATE
- Find more buyers & sellers.
Religious
RELIGIOUS
- Remind and confirm arrival for Sunday Services and other events.
- Notify parishioners of sabbath events.
- Improve weekly attendance.
- Remind parishioners of upcoming days of observance.
- Inform parishioners of special productions.
- Donation and Tithing.
- Thank parishioners for their contributions.
For Sabbath and Observance
-
Community
- Alert parishioners to upcoming food-drive events.
- Alert parishioners to upcoming clothing-drive events.
- Promote other community-service and improvement events.
Retail
RETAIL
- Offer products and services.
- Reach more prospects with less effort.
Sales, general
SALES
- Increase production by 2-4X.
- Exact production statistics for each sales person.
- Track cost and profits of each lead and list.
Survey & market research
SURVEY AND MARKET RESEARCH
- Fully automated market research.
- Manned market research.
- Increased efficiency.
Timeshare
TIMESHARE
- Find buyers/sellers/renters of timeshare.
Utility
UTILITIES
- Automated/manned notifications of late payments.
Wholesale
WHOLESALE
- Find more clients.
- Announce your products more efficiently.
Corporate solutions include complete ready to go servers with OSDial installed and configured for your company.
Additional hardware such as the vital timing source and phone cards.
Over the years we have come to trust the following companies to provide the best quality service and support:
- For reliable carriers we recommend Binfone and WSS Communications.
- For guaranteed lists we recommend Affordable Marketing Lists.
- For telephony cards, call detection software and other telecommunication solutions we recommend Sangoma.
- For the very best servers there is only Supermicro.
If you already have quality servers we can help you with the install and integrate them into a synchronized cluster.
Annual support agreement is available, as is blocks of 10 hours, and individual support hours.
Training is included in the Annual Agreement each month, it is also available with support hours.
Customizations are available and is a cornerstone feature of OSDial.
The FCC have been stepping up regulations which narrows who can do what type of calls. New laws are coming into effect and it is more than ever vital to use an attorney to ensure you are within the law. FCC TCPA Rules. Also important are the Do-Not-Call rules.
FCC Rule Changes regarding Express Consent to Call Cell Phones, an article from copilevitz-canter.com from May 2013.
Telephone Consumer Protection Act Cases Are on the Rise, an article from bloomberglaw.com from August 2012.
Know the FCC Telemarketing rules.
New rules were adopted on Feb 15, 2012.
Get started with OSDial now, contact us at 727-685-3000!